Effective Date: March 28, 2026
Last Updated: March 28, 2026
At WP Website Help, we take your privacy and the security of your data seriously. This Privacy Policy describes how we collect, use, and share information when you use our WordPress maintenance and support services via wpwebsite.help.
1. Information We Collect
We collect information that allows us to manage your website effectively and communicate with you:
- Account Information: Name, email address, billing address, and payment details (processed via a secure third-party payment processor).
- Technical Access Data: WordPress administrator credentials, hosting/FTP credentials, and IP addresses, which are used solely to perform maintenance, security updates, and support.
- Communication Data: Information provided via our contact forms or support tickets.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our services.
- Monitor and enhance the security of your website (e.g., malware scanning, uptime monitoring).
- Process transactions and send related information, including invoices and renewal notices.
- Communicate with you regarding technical updates or support requests.
3. Third-Party Service Providers
To provide high-quality maintenance, we utilize a curated “Tech Stack” of industry-leading providers. Each provider has its own privacy practices:
- Hosting & Backups: We use secure cloud hosting and off-site backup providers to ensure your data is redundant and safe.
- Security Tools: We deploy monitoring tools to defend against brute-force attacks and vulnerabilities.
- Artificial Intelligence (OpenAI API): We utilize the OpenAI API for specific accessibility and SEO features (see Section 4).
4. AI Disclosure & Data Processing
We may utilize OpenAI models (via API) to generate automated alternative text (Alt-Text) for images uploaded to your website’s Media Library.
- Purpose: To improve website accessibility (ADA compliance) and search engine optimization.
- Data Handling: Images are transmitted to OpenAI for analysis. We use a “Service Account” configuration that ensures your data is not used to train OpenAI’s global models.
- Retention: OpenAI retains a temporary log of the data for up to 30 days for security and abuse monitoring, after which it is deleted.
- Link: For more details, see the OpenAI Security and Privacy portal.
5. Data Security
We implement industry-standard security measures to protect your information and your website’s data. However, as noted in our Terms of Service, no internet-based service can guarantee 100% security. We operate on a “best-efforts” basis to prevent unauthorized access.
6. Your Rights & Data Control
Depending on your location (including rights under the CCPA or GDPR), you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or fix inaccurate information.
- Deletion: Request that we delete your account and personal data, subject to legal or contractual retention requirements.
7. Contact Us
For any questions regarding this Privacy Policy or your data, please contact our privacy officer at:
WP Website Help
Email: webadmin@wpwebsite.help
Location: Sioux Falls, South Dakota